Partner Success Manager (PSM)

The Partner Success Manager (PSM) is responsible for protecting and retaining recurring revenue across the partner channel ecosystem, ensuring high partner health, successful renewals, and long-term value realization.

This role is primarily focused on renewals (90% partner renewals / 10% customer renewals in 2026) and acts as the quarterback of the renewal process, leading structured execution across the renewal lifecycle.

The PSM operates as a retention and adoption-focused partner to the business, working closely with Channel Account Managers (CAMs) and Partner Enablement Managers (PEMs) to ensure clarity of ownership and disciplined execution. The role is operationally rigorous and data-driven, with a strong emphasis on forecasting, governance, and risk mitigation.

• Renewal orchestration and forecasting (base ARR)
• Partner health, risk identification, and retention strategy
• Governance processes and QBR coordination
• Adoption and value realization

• Net new partner acquisition
• Expansion quota or pipeline generation
• Heavy commercial negotiation
• Partner onboarding or training delivery

This role is focused on revenue protection, not revenue creation.

• Proven experience managing renewals, retention, and recurring revenue models
• Strong forecasting discipline with the ability to manage risk and ambiguity
• Structured operator with a process-driven mindset

• Experience working within partner channel ecosystems
• Ability to build trust and influence partner stakeholders at multiple levels
• Strong focus on value realization and adoption strategy

• Experience working in matrixed environments across Sales, Operations, and Enablement
• Ability to navigate role boundaries and drive aligned execution
• Strong communication and stakeholder management skills

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• 5-10 years in Customer Success, Partner Success, Account Management, or similar roles
• Experience in SaaS or recurring revenue environments
• Strong understanding of renewal processes, forecasting, and retention strategies
• Experience with CRM platforms (e.g., Salesforce) and data-driven decision making
• Analytical, structured, and execution-focused