Front Desk Professional

United States·Palisades Of Towson - TowsonNormalmid

Front Desk AgentHospitality & Tourism

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Overview

WHAT WE ARE LOOKING FOR:Our Front Desk Professionals are the face of our communities. They are the first person all guests, residents, team members, and vendors see when they enter our buildings.

Technical Tools

Front Desk AgentHospitality & Tourism

WHAT WE ARE LOOKING FOR:
Our Front Desk Professionals are the face of our communities. They are the first person all guests, residents, team members, and vendors see when they enter our buildings. As such, Front Desk Professionals play an important role in maintaining our brand, which includes providing excellent customer service at all times.

WHAT WE EXPECT FROM YOU:

Provide excellent customer service at all times
Be a resource for, and provide services to, residents and guests
Answer all incoming calls, collect all pertinent information and route appropriately
Accurately input all service requests
Maintain community logs (key control, snow, resident, team member, and incident)
Keep front desk and lobby clean and free of trash/debris at all times
Sign for and distribute mail and/or packages
Contribute to community/company engagement efforts
Perform other duties as assigned by manager or supervisor