smcinternalcareers~4h ago

Resident Relations Specialist

United StatesNormalmid

OtherResident Relations Associate

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Quick Summary

Overview

Manage multiple projects and priorities in a fast-paced environment while effectively addressing resident concerns and resolving issues to achieve positive outcomes.

Technical Tools

OtherResident Relations Associate

Manage multiple projects and priorities in a fast-paced environment while effectively addressing resident concerns and resolving issues to achieve positive outcomes. Oversee and support the implementation of new company AI initiatives, maintain strong verbal and written communication skills, and collaborate effectively with team members and residents. Bilingual proficiency is a plus. Limited weekends maybe required.

WHAT WE ARE LOOKING FOR:
A Resident Relations Specialist is responsible for providing customer support to our residents and community team members.

WHAT WE EXPECT FROM YOU:

Assist with communication between residents and onsite community team members and resolving complaints, both written and verbal
Assist Property Managers with compliance with appropriate policies and procedures as relating to residents
Maintain resident database of correspondence
Provide customer service calls to onsite leasing leads
Monitor team onsite software usage and identify training needs
Conduct onsite training of new technology
Identify communities that have potential to increase social media and assist with implementation
Monitor move in orientation procedures and assist with resident touch points
Assist communities with developing programs/events to increase resident engagement and renewals
Promote resident portal communication tools
Perform other duties as assigned by Manager and/or Supervisor
Contribute to team/company engagement efforts

JOB KNOWLEDGE & SKILLS:

Excellent interpersonal skills
Knowledgeable of SMC standards, policies, procedures and lease guidelines
Excellent verbal and written communication skills
Sound knowledge of local, state, and federal guidelines applicable to (apartment-home) community operations
Proficient computer skills
Strong orientation to detail and problem solving skills
Must be able to work effectively in an individual or group setting
Excellent organizational and time management skills