CPQ Business Analyst

Life. Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living.

Smith+Nephew’s Commercial Center of Excellence (CoE) Team is a key driver for sustainable and profitable growth across Business Units in the International Region (i.e. the established markets in Europe and Asia/Pacific). The team leads the customer relationships with strategic accounts such as large hospital chains and trusts and group purchasing organizations as well as the development and implementation of pricing frameworks and the centralized management of offers, tenders and contracts.

As a CPQ Business Analyst you will help improve Configure, Price, Quote (CPQ) capabilities across our International markets. Working closely with the Product Owner, local key users and cross-functional teams, you will translate business needs into practical solutions, support adoption and enable consistent, efficient quotation processes.

• Support the Product Owner in analyzing, documenting and improving International quotation and CPQ processes.
• Translate business requirements into user stories, functional requirements and process documentation and maintain a requirements traceability matrix
• Act as the primary point of contact for local CPQ key users, gathering feedback, supporting adoption and driving continuous improvement.
• Perform CPQ administration activities, including user support, issue triage, data quality and release readiness.
• Coordinate and execute User Acceptance Testing (UAT), including test script creation, defect management and validation of business requirements.
• Collaborate with Commercial, Pricing, Tender, Customer Service and IT teams to deliver scalable CPQ solutions and standardized processes across markets.

• Experience as a Business Analyst, CPQ/SFDC Analyst or similar role supporting commercial systems and processes.
• Strong knowledge of CPQ solutions (e.g. Conga, Salesforce CPQ, PROS, Oracle or similar) and quotation/pricing management.
• Understanding Medical Device or Healthcare industry or other regulated commercial environments.
• Experience gathering requirements, developing user stories and supporting Agile/SCRUM delivery teams.
• Hands-on experience with UAT planning, execution and defect management.
• Strong analytical, communication and stakeholder management skills, with the ability to work effectively in a global environment.
• Fluent English and the ability to collaborate with business users across multiple countries and functions..

You. Unlimited.
We believe in creating the greatest good for society. Our Strongest investments are in our people and patients we serve.
Inclusion & Belonging: Committed to Welcoming, Celebrating and Thriving on Inclusion and Belonging, Learn more about our Employee Inclusion Groups on our website
Your Future: Generous annual bonus, life insurance, Save As You Earn share options.
Work/Life Balance: Flexible Vacation and Time Off, Paid Holidays and Paid Volunteering Hours, so we can give back to our communities!
Your Wellbeing: Private Health and Dental plans, multisport card/my benefit platform and much more.
Flexibility: Hybrid Working Model (For most professional roles).
Training: Hands-On, Team-Customised, Mentorship, subsidies for language classes, certifications and postgraduate studies

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