Ticket Seller (Full & Part Time)

Do you love sharing your passion for skiing or snowboarding with others? If you thrive in a quiet, independent setting and enjoy helping guests get excited about the mountain, we'd love to have you on our team!

As a Ticket Seller at the Madonna/Sterling Base Lodge, you’ll be the first point of contact for many guests as they begin their day on the slopes. Whether it’s their first time at Smuggs, or a family of seasoned riders upgrading to season passes, you’ll help create a welcoming and efficient start to their Smuggs adventure. This is a primarily solo role, once you're trained and confident, you'll independently run the ticket booth, with full support always just a call away.

• →Sell and process lift tickets, season passes, and other winter activities using our point-of-sale system
• →Provide accurate, friendly information about ticket options, pricing, mountain operations, and Smuggs programs
• →Assist guests with common questions, concerns, and special requests, always with a friendly, solutions-first attitude
• →Handle cash drawer and daily reconciliation duties with accuracy and professionalism
• →Deliver a welcoming and calm guest experience, even during peak periods or challenging transactions

• A friendly and reliable communicator who enjoys working with people
• Confidence and comfort working independently in a quiet, solo setting once trained
• Ability to stay organized and focused in both slow and busy periods
• Solid computer skills and attention to detail in handling transactions
• Passion for winter sports and familiarity with skiing or snowboarding culture
• A calm demeanor and positive attitude, even when helping guests with problems or special circumstances

This is a part-time, seasonal role based out of the ticket booth at the Madonna/Sterling Base Lodge, making it a great fit for college students, parents with school-aged children, or anyone looking to soak up the winter vibes while being part of an iconic Vermont ski resort.

Weekend and holiday availability is required—those are some of the most exciting days to be part of the Smuggs magic!