Team Leader Support Specialist CTI

SOCRadar is well positioned for continued success with a focus on innovation, global expansion, and feature-rich multifunctionality. Enterprises around the world are increasingly selecting SOCRadar to get proactive by understanding their attack surface and gaining automation-enabled visibility into surface, deep, and dark web. Our customers worldwide leverage our expertise and investment in scalable, innovative solutions to protect their most valuable assets: brand reputation, employees, customers and overall business operations. Our mission is to enable the organizations to get proactive against evolving cyber threats

We are looking for a Team Lead – Support CTI to oversee and enhance our Cyber Threat Intelligence (CTI) support operations. This role requires a dynamic professional who can lead a team, optimize processes, and ensure high-quality support for clients and internal stakeholders. The ideal candidate will have strong leadership skills, deep cybersecurity knowledge, and experience in managing CTI-related support functions.

• →Team Leadership: Lead and mentor the CTI support team, ensuring smooth operations and high performance.
• →Incident Response Support: Assist in handling security incidents, threat assessments, and cyber threat intelligence investigations.
• →Customer Support: Serve as an escalation point for complex CTI-related customer queries, ensuring timely and effective resolution.
• →Process Optimization: Improve existing support workflows and implement best practices for efficiency and accuracy.
• →Collaboration: Work closely with cybersecurity analysts, threat intelligence teams, and other stakeholders to provide seamless support.
• →Training & Development: Conduct training sessions to upskill team members and keep them updated on the latest threat intelligence trends.
• →Reporting & Documentation: Maintain detailed reports on threat intelligence support cases and contribute to knowledge base development.

• Experience: 5+ years in Cyber Threat Intelligence (CTI), cybersecurity support, or related fields, with at least 2 years in a leadership role.
• Technical Expertise: Strong understanding of threat intelligence frameworks (MITRE ATT&CK, STIX/TAXII), malware analysis, and cybersecurity best practices.
• Problem-Solving: Excellent analytical and troubleshooting skills to handle complex support cases.
• Communication: Strong verbal and written communication skills to coordinate with clients and internal teams effectively.
• Certifications (Preferred): CEH, GIAC, CISSP, or similar cybersecurity certifications.
• Tools & Technologies: Experience with SIEM tools, threat intelligence platforms, and ticketing systems.