Senior Interior Design & Trade Support Lead, Soho Home - Maternity Cover

We have an exciting opportunity for an experienced and customer-focused Senior Interior Design & Trade Support Lead to join our team on a maternity cover basis, supporting Soho Home’s growing Interior Design and Trade business across the UK, EU and US. 

In this role, you will be responsible for delivering exceptional customer service, managing complex post-sale enquiries and strengthening the processes, that support our global Trade customers. 

You will act as a key point of contact for Trade customers and internal teams, taking ownership of high-priority customer issues, coordinating resolutions across multiple departments and ensuring a seamless customer journey during delivery and aftersales. You will build strong relationships with customers while supporting customer retention, repeat business and the wider commercial objectives of the Trade department. 

This is a senior, hands-on role combining customer service, complex aftersales resolution, process improvement and team support. The successful candidate will be proactive, commercially aware and confident working across multiple departments to deliver solutions that reflect the Soho House ethos. 

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career. 

• Discounts at Soho House globally, as well as Soho Home and Cowshed 
• Annual Every House Membership 
• Enhanced Pension Scheme 
• Private Health and Dental Care 
• Cycle to Work Scheme/Season Ticket Loan
• In conjunction with Soho Impact, take 3 days paid a year to support a charity of your choice.
• Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate. 
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to. 

This is a maternity cover position requiring someone who can quickly take ownership of the role, build effective relationships across the business and maintain a high standard of customer service and operational support throughout the cover period.