Customer Service Representative II | Barra Funda or Campinas/SP

Position: Customer Service Representative II
Workplace: Barra Funda or Campinas/SP
Work model: Híbrido

Primary Role 

As an Account Management Specialist for North America, you will be responsible for processing orders for customers and/or sales team.   You will be the liaison between the customer and/or sales team and the plant/warehouses for order confirmations and delay of orders.  You will also complete returns, invoice corrections, answering all questions in regard to orders, and completing all customer’s requests for Solenis North America.  Successful candidate able to assess and resolve obstacles with the primary objective of providing the customer with a high quality and responsive experience.

Key Accountabilities/Essential Functions of the Job

• Process orders received via E-mail, Phone and/or System Generated - 35%
• Follow through with customer / plant order changes - 20%
• Identify and process invoice corrections - 15%
• Process returns and/or transfer of product - 10%
• Complete daily reports to ensure orders are delivered on time and full - 10%
• Set up / maintain new customer accounts - 5%
• Fulfill expedite requests as needed - 5%

Education

• Minimum of High School Diploma; Bachelor’s Degree preferred

Experience

• Must have a minimum of two or more years of employment during or post education.  Previous Customer Service Experience a plus.

Knowledge

• SAP knowledge a plus, skilled in Outlook and Excel
• Licensure & Certifications

Travel Requirement 

• Less than 5%; as required for customer or plant visits and training

General Work Environment

The successful candidate must understand and support Commercial unit, Supply Chain and financial strategies.  The candidate will work with all members of the organization to communicate issues and/or needs for orders.  Act as the liaison to the organization on matters related to customer orders.  A “can do” attitude is highly desired to succeed with customers, sales, leadership and teammates.

Skills: Behavioral & Technical

• Communication within all levels of the organization both oral and written; must possess strong interpersonal skills;
• Proven ability to work in a fast paced environment with complex business scenarios; strong problem solving skills;

We have this model, can we go the same way?

Sobre a Solenis 

Somos uma indústria química que diariamente se propõe a resolver desafios complexos no tratamento de água, melhoria de processos e de higiene para clientes nos mercados de consumo, industrial, institucional, alimentos e bebidas e água de piscinas e spas, por meio de pessoas, experiência e tecnologia. Somos líderes globais na produção e aplicação especialidades químicas com foco no fornecimento de soluções sustentáveis

para setores com uso intensivo de água, incluindo os mercados de consumo, industrial, institucional, de alimentos e bebidas, e de água de piscinas e spas.

Nossa missão é ser um parceiro e entregar valor ao resolver desafios operacionais e de sustentabilidade com as pessoas certas, a experiência certa e a tecnologia certa com soluções que ajudam a preservar os recursos naturais e promovem ambientes mais limpos e seguros.
Na Solenis você encontrará um excelente ambiente de trabalho, com autonomia, desafios e oportunidades de crescimento. Valorizamos a diversidade e estamos na constante caminhada para nos tornarmos uma empresa mais diversa e inclusiva a cada dia, isso reflete-se em nossos processos seletivos.

Reforçamos que todas as pessoas são bem-vindas, independente de gênero, raça, orientação sexual, identidade de gênero, idade, deficiência ou qualquer outra característica. O (a) candidato (a) selecionado (a) deverá ter uma ética de trabalho exemplar e altos padrões de integridade.

Venha fazer parte do time Solenis!