[CG] Case Manager (Healthcare) - 63520292174

LOOKING FOR STELLAR TOP CANDIDATES
 

Position:  Case Manager (Healthcare)
Working Hours: Full-Time Mon - Friday │9:00 am - 5:00 pm PST
Search Location: South Africa│Philippines│Latin America
Salary:  1000 - 1200 USD
:  The Final Salary Offer depends on the client’s decision, interview results, and experience
 

About the Role:

As our Case Manager, you’ll be the connective tissue between clients and our care providers, playing a vital role in onboarding, supporting, and guiding clients throughout their health journeys. Your work will directly contribute to client satisfaction, better health outcomes, and the overall success of our mission

 

Role Responsibilities:

• Onboard new clients and guide them through the initial platform setup
• Coordinate communication and scheduling between clients and care providers (coaches, therapists, etc.)
• Provide ongoing client support and ensure consistent engagement
• Manage administrative tasks, including scheduling, documentation, and follow-ups
• Maintain clear and timely communication with both clients and internal teams
• Track progress and flag issues or concerns to the appropriate team members
• Manage payment and collection schedules of clients - continuously coordinate with Sales and Clinical team based on updates
• Follow up with vendors for lab work and keep stakeholders informed
• Creation of reports (in Excel) to keep track of client progress and administrative work/tasks

 

Requirements:

• 1–3 years of experience in case management, client success, or related roles; Healthcare experience is a strong advantage
• Background in ‘Healthcare’ or a ‘genuine personal interest’ in the field, with the ability to explain complex, high-level program concepts clearly and effectively
• Technically proficient, with experience using EHR systems, CRMs (e.g., GoHighLevel), and other cloud-based tools
• Excellent Verbal and Written communication skills, with a clear and neutral accent
• Ability to confidently engage, empathize, and build strong relationships with a diverse client base; ideally, an extroverted, Type A personality
• Highly detail-oriented and exceptionally organized, with strong follow-through; project management experience is a plus
• Adaptable, proactive, and resourceful, with the ability to thrive in a fast-paced startup environment

 

NOTE: We prioritize the processing of one application at a time. If you have applied for multiple job openings within our organization, we kindly request that you direct any update inquiries to the team responsible for handling your initial application.

PLEASE NOTE: 

→ We are looking for candidates based in Latin America, South Africa, or the Philippines. 
→ Please note that we process only one active application at a time—if you’ve applied for multiple roles, kindly direct any updates to the team handling your first application. 
→ To start processing, submit your resume in English. 
→ The final offer will be at the client’s discretion and will depend on your interview performance, skills, and experience.