Concierge Manager - 66949303412

Job Title: Luxury Concierge / Lifestyle Manager

Location: On-site - Cape Town, South Africa

Type: Full time

Working Hours: Rotational Shift Model (24/7 Operations: Morning 9:00 AM–6:00 PM | Evening 3:00 PM–12:00 AM | Night 12:00 AM–9:00 AM SAST; weekends and public holidays required) Base Salary: Competitive compensation in ZAR + Performance-based incentives

Base Salary: $1,100 USD/month

About the Company
The company is a premier global concierge and lifestyle management firm serving Ultra-High-Net-Worth Individuals (UHNWIs) worldwide. Specializing in bespoke experiences, exclusive access, and seamless lifestyle solutions, the organization operates on a service philosophy grounded in extreme personalization, precision, discretion, and operational excellence.

About the Role

The Luxury Concierge / Lifestyle Manager plays a high-touch, fast-paced role combining lifestyle management, client relations, operations, research, problem-solving, and experience curation. In addition to handling complex requests for high-net-worth clients, this position manages day-to-day concierge operations, shift continuity, service quality, escalation management, and process improvements across a 24/7 global framework.

Responsibilities

• Client & Lifestyle Management: Build long-term relationships with UHNW clients by deeply understanding their preferences and expectations. Deliver personalized, proactive, and discreet services while managing urgent, high-priority requests and sensitive escalations with empathy and confidentiality.
• Luxury Concierge & Experience Curation: Design bespoke experiences across travel, dining, wellness, events, luxury retail, entertainment, and private access. Research global opportunities, develop creative solutions for difficult requests, and partner with high-end hotels, venues, and luxury service providers.
• Operations & Service Delivery: Oversee daily operations and ensure seamless continuity across rotational shifts. Track, follow up on, and close requests, manage thorough handovers, and identify operational gaps to enhance SOPs and workflows.
• Technology, CRM & Research: Maintain detailed client profiles and service histories using CRM systems. Leverage AI tools and digital platforms to optimize research speed, accuracy, creativity, and service quality before presenting recommendations to clients.
• Vendor & Partner Management: Build and maintain strong networks with premium global and local vendors. Negotiate terms and coordinate execution to ensure reliable, exceptional service delivery.

• Education & Experience: Bachelor's degree in Hospitality Management, Business Administration, Travel & Tourism, or a related field, with 1–3 years of experience in luxury hospitality, travel, lifestyle management, digital hospitality, customer experience, or operations. 
• Luxury Service Standards: Deep understanding of luxury service etiquette and high-net-worth client expectations, combined with high integrity, discretion, and confidentiality. 
• Core Competencies: Strong research, planning, problem-solving, and organizational skills. Ability to manage multiple priorities under pressure and communicate effectively across international cultures and time zones. 
• Systems & Operations: Proficiency with CRM systems, AI tools, digital research platforms, and workflow management software. 
• Availability: Willingness to work on-site in Cape Town on rotational 24/7 shifts, including nights, weekends, and public holidays.

Preferred Experience

• Multilingual abilities. 
• Demonstrated track record of stability and long-term commitment in previous roles. Experience working with global international clients across multiple time zones.