Patient Acquisition Specialist (Inbound Sales & Booking) - 21948

Patient Acquisition Specialist (Inbound Sales & Booking), Part-Time

• Respond to every new lead within 5 minutes during your shift by SMS, email, or phone

• Work leads from Runner's Analysis, Shoulder Analysis, and injury consult campaigns

• Follow up persistently and professionally on leads who don't respond the first time, using a multi-touch sequence across channels

• Run short discovery conversations using our scripts: injury type and duration, training background (running, HYROX, gym, sport), prior physical therapy experience, and goals

• Assess readiness to invest in care and separate good-fit patients from non-fit leads

• Explain our out-of-network, cash-pay model clearly, including HSA and FSA payment, out-of-network benefits, and payment plans

• Handle common objections (price, insurance, timing, "I'll try resting it first") calmly and without pressure

• 1+ year in appointment setting, inbound sales, sales support, or a booking role with a conversion or booked-appointment target

• Clear, confident spoken English on the phone and polished written English for SMS and email

• Comfortable discussing pricing, payment options, and deposits professionally and directly

• Experience working in a CRM and keeping records clean (any platform; GoHighLevel and Jane will be trained)

• Persistent follow-up habits: comfortable reaching out several times without becoming pushy

• Available for a consistent part-time shift within U.S. Eastern business hours

• Reliable remote setup: stable internet, a backup power and connectivity plan, a quiet workspace, and a quality headset

• Background in a healthcare, physical therapy, chiropractic, wellness, fitness, or coaching business

• Experience selling a premium or cash-pay service where the patient or client pays out of pocket

• Hands-on experience with GoHighLevel, Jane, or a similar clinic scheduling system

• Prior work for U.S.-based clients or patients

• Familiarity with HIPAA or handling sensitive personal information

• Personal connection to running, HYROX, strength training, or sport, which makes discovery conversations with our patients feel natural

• Book in-person evaluations and virtual consults directly into the clinician's calendar

• Collect deposits when required

• Send confirmations and reminders, and follow up with no-shows to rebook them

• Protect the calendar: keep evaluation slots filled with qualified patients

• Run reactivation outreach to past patients by SMS, email, and phone

• Re-engage them around new training goals, flare-ups, upcoming races or events, and performance tune-ups

• Book follow-up evaluations and check-ins

• Log every conversation in GoHighLevel and keep scheduling accurate in Jane

• Tag lead source correctly so the clinic knows which campaigns are working

• Write clean, concise intake notes so the clinician walks into each evaluation already knowing the patient's story

• Handle all patient information confidentially and in line with HIPAA

• Coordinate lead ownership and shift coverage with the other booking specialist so no lead falls between seats

• Track and report weekly on response time, booking rate, show rate, and reactivation bookings

• Flag patterns to the owner: recurring objections, low-quality lead sources, or script changes that would lift conversions

You are:

• Fast and dependable. When a lead comes in during your shift, you're on it within minutes, every time.

• A natural listener who asks good questions and makes people feel heard before talking about price or booking.

• Confident with money conversations. You can explain a cash-pay model and ask for a deposit without hesitating or apologizing.

• Persistent without being pushy. A no-response doesn't discourage you; it just means the next touch.

• Highly organized, with clean notes and a CRM you'd be comfortable having anyone audit.

• Coachable. You take script feedback well, track your own numbers, and want to see your booking rate go up week over week.

• A good teammate who communicates clearly with a second rep and a busy clinician over Slack or WhatsApp.