Customer Service Representative

• Location: 100% Remote (Based in the Philippines or South Africa)
• Work Schedule: US Working Hours / Night Shift (EST, CST, or PST — depending on client needs)
• Position Type: Full-time

We are seeking a detail-oriented, empathetic, and clear-communicating Customer Service Representative to join our team. In this fully remote role, you will act as the primary point of contact for our US-based clients, managing inquiries, processing orders, and delivering exceptional service during US business hours.

Because we support dental and medical practices, candidates with clinical dental experience (such as Dental Assistants or Dental Hygienists) or a background in medical/dental supply customer service are strongly preferred. Your practical understanding of dental terminology and clinical workflows will enable you to provide knowledgeable, top-tier support.

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• Quiet, dedicated, and private home office workspace.

• High-speed, stable internet connection (plus a backup connection option).

• Noise-canceling headset.

• Strong active listening and problem-solving skills.

• High attention to detail (critical for accurate medical/dental ordering).

• Ability to stay focused, proactive, and reliable during overnight shifts.