somewhere~3mo ago

Head of Customer Community - 57506337289

Remoteexecutive

OtherCommunity

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Quick Summary

Overview

Position : Head of Customer Community Work Hours (Client) : 8:00 AM – 5:00 PM EST Holidays : TBD Pay Range : USD 2,500 – 3,000/month (varies based on skill set and experience level) Location of Search : South Africa / Latin America Work Location : REMOTE Type of Contract : Independent…

Requirements Summary

Started as a CX agent, with firsthand experience handling frustrated customers and resolving complex issues Empathetic and analytical; track metrics, spot patterns, and translate insights into improvements Clear communicator, comfortable on the…

Technical Tools

customer-supportecommerce

Responsibilities

~1 min read

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3+ years of related experience in Customer Experience / Customer Support
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Proven experience as a CX agent and later as a CX team lead or manager
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Strong track record of tracking and improving CX metrics across a team
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Experience managing multi-channel support: email, SMS, phone
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Familiarity with Gorgias or similar helpdesk platforms
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Experience managing remote teams
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Nice to have: experience managing Facebook communities, brand social accounts, or other customer-facing community initiatives

Started as a CX agent, with firsthand experience handling frustrated customers and resolving complex issues
Empathetic and analytical; track metrics, spot patterns, and translate insights into improvements
Clear communicator, comfortable on the phone, and confident managing a remote team
Curious about the bigger picture of building strong customer relationships over time
Holds themselves and their team to high standards of customer care