Operations & Sales Assistant - 21222

A Tuesday–Saturday schedule is being considered to ensure that the company receives meaningful weekend coverage while maintaining a sustainable full-time working week.

The exact schedule may be finalized with the successful candidate based on operational requirements.

Availability during late afternoon and evening Central Time hours is essential, as these are currently periods when Equality Electric is missing valuable inbound opportunities.

The successful candidate will become a dependable extension of Equality Electric's existing U.S.-based customer service operation.

Success will include:

• More after-hours customer calls being answered.

• Faster response times for new inbound opportunities.

• More Google Ads-generated inquiries converting into booked appointments.

• Fewer potential customers being lost because the company was unavailable.

• Increased conversion of previously outstanding quotes.

• Consistent follow-up across open sales opportunities.

• Improved collection of outstanding customer invoices.

• Accurate appointment scheduling and CRM management.

• Reduced workload for the existing U.S.-based CSR.

• A more structured customer follow-up process across the home service division.

Ultimately, this person should help Equality Electric turn existing customer demand into additional booked revenue.

The client already has demand.

The company's challenge is ensuring that its customer service infrastructure scales alongside its growing field operation.

With approximately nine technicians in the home services division and continued lead generation through Google Ads, every missed call or forgotten quote represents potential revenue that the company has already spent time and money generating.

This role will give the business additional customer coverage while creating dedicated ownership around two areas with significant upside: quote conversion and accounts receivable follow-up.

For the right person, this is an opportunity to join a growing home services operation, take ownership of an important customer-facing function, and have a measurable impact on revenue and customer experience.