SaaS Customer Success Manager

Remotemid

Customer SuccessSaaS Customer Success Manager

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Quick Summary

Overview

Position: Customer Success Manager Salary Range: 1,600 USD/mo Schedule: 9:00 am - 5:00 pm EST Location: Remote - South Africa - PH Type of contract: Independent Contractor About the client: A growing B2B SaaS company providing cloud-based file conversion API services.

Key Responsibilities

Manage customer support via live chat and product demos. Maintain and grow relationships with existing customers through account management. Conduct proactive sales outreach (leveraging a contact list of 50,000 leads).

Requirements Summary

3+ years of B2B SaaS experience in sales or account management. Fluent or bilingual in English (Spanish or Tagalog is a plus). Basic technical understanding (not developer-level). Strong communication and problem-solving skills.

Technical Tools

b2bcustomer-successcustomer-supportsaas

Position: Customer Success Manager
Salary Range: 1,600 USD/mo
Schedule: 9:00 am - 5:00 pm EST
Location: Remote - South Africa - PH
Type of contract: Independent Contractor

About the client: A growing B2B SaaS company providing cloud-based file conversion API services.

Requirements

~1 min read

3+ years of B2B SaaS experience in sales or account management.
Fluent or bilingual in English (Spanish or Tagalog is a plus).
Basic technical understanding (not developer-level).
Strong communication and problem-solving skills.

Responsibilities

~1 min read

→Manage customer support via live chat and product demos.
→Maintain and grow relationships with existing customers through account management.
→Conduct proactive sales outreach (leveraging a contact list of 50,000 leads).
→Follow up on invoicing and payments.
→Provide insights into sales strategies and improvements.