Senior Property Manager (Maintenance & Operations Lead)

Location: Remote – Mexico (Preferred) or Colombia
Language Requirement: Native or Fluent Spanish & Business English
Software Requirement: AppFolio experience required

We are seeking an experienced Senior Property Manager to oversee day-to-day operations across our portfolio. In this role, you will lead property maintenance, operational administration, and resident retention/customer service.
Because our team has a dedicated Leasing Department, your primary focus will be on maintenance workflows, vendor oversight, financial administration within AppFolio, and delivering exceptional customer service to our tenants.

• Manage work orders end-to-end within AppFolio, ensuring timely dispatch, tracking, and resolution.
• Source, vet, schedule, and oversee local vendors, contractors, and maintenance staff.
• Review maintenance quotes, approve repair invoices, and ensure work is completed to standard and within budget.
• Oversee preventative maintenance schedules, move-in/move-out property inspections, and turn processes.

• Serve as the main point of contact for resident inquiries, maintenance requests, and escalating issues.
• Maintain high resident satisfaction and retention through prompt, empathetic, and professional communication.
• Handle dispute resolution, tenancy enforcement, and lease compliance issues professionally.

• Maintain accurate property, tenant, and vendor records within AppFolio.
• Assist with utility transfers, delinquency tracking, invoice coding, and monthly owner reporting inputs.
• Coordinate unit turnovers (turn key process), including security deposit dispositions and vendor scheduling.

• Property Management Experience: 3+ years of experience in residential or commercial property management.
• AppFolio Proficiency: Proven, hands-on experience using AppFolio Property Manager is strictly required.
• Operational Focus: Strong background in maintenance coordination, vendor management, and administrative workflows.
• Language Skills: Native or highly fluent written and spoken Spanish, along with strong English communication skills.
• Location: Based in Mexico (preferred) or Colombia, equipped with a reliable high-speed internet connection and quiet remote working setup.
• Problem-Solving Skills: Excellent organizational abilities, high attention to detail, and a customer-first mindset.