Renewal Specialist

United StatesRemoteFull-Timemid

Customer SuccessRenewals Specialist

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Quick Summary

Overview

Sonatype is the software supply chain security company. We provide the world’s best end-to-end software supply chain security solution,

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Customer SuccessRenewals Specialist

Sonatype is the software supply chain security company. We provide the world’s best end-to-end software supply chain security solution, combining the only proactive protection against malicious open source, the only enterprise grade SBOM management and the leading open source dependency management platform. This empowers enterprises to create and maintain secure, quality, and innovative software at scale.

As founders of Nexus Repository and stewards of Maven Central, the world’s largest repository of Java open-source software, we are software pioneers and our open source expertise is unmatched. We empower innovation with an unparalleled commitment to build faster, safer software and harness AI and data intelligence to mitigate risk, maximize efficiencies, and drive powerful software development.

More than 2,000 organizations, including 70% of the Fortune 100 and 15 million software developers, rely on Sonatype to optimize their software supply chains.

Why this role is so important

Sonatype is a fast-growing software company helping companies manage their open-source software supply chains. As a subscription-based business, our success hinges on our ability to renew and expand existing customer accounts. Fortunately, our customers trust Sonatype and value our solutions. This trust is demonstrated by our 90%+ renewal rate -- one of the highest renewal rates in the software subscription industry. As we grow, we must maintain and even increase this rate.

About the Position

We are looking for a passionate, reliable, and highly competent Renewal Specialist. This position may be appealing if you’re early in your career, are a contracts/accounting specialist looking for a change, or are looking for a path to a customer-facing career.

You will be accountable for proactively working through to on-time completion of renewing software subscriptions. You will monitor contract renewal terms and engage with customers to determine the best approach to retaining and even expanding the Sonatype footprint. And since there can be hiccups along the way, you will need to tap into your seasoned judgment in non-routine renewal situations to ensure customer success while maintaining subscription integrity and profitability.

Work closely with Sales, Customer Success, and Accounting to efficiently close a set of renewals and related expansions

Review customer renewal information, usage data, and subscription history to ensure mutual agreement on the appropriate renewal options

Proactively identify future renewals, connecting with the customer well before the expiration date to ensure on-time execution of renewals.

Educate customers on relevant subscription options based on their current and future product and service goals

Coordinate the preparation of renewal quotes and ordering documents and ensuring their mutual execution and processing per Sonatype’s policies and procedures

Help ensure customers are SUCCESSFUL and DELIGHTED with Sonatype products and services, not merely satisfied.

Experience in a high-volume activity environment, managing multiple priorities and competing demands while focusing on the primary goal.

Ability to discuss contract compliance, expansions, and product pricing with customers

Extreme attention to detail to ensure customers execute contract paperwork accurately and on-time

Experience with Salesforce.com or other CRM systems.

Ability to work odd hours and or additional hours supporting global customers during times of critical volumes

Interest in learning about modern software development and associated technologies

Strong preference for candidates located in EST or CST

2023 Fast Company Best Places for Innovators

2023 Leader in Forrester-Wave for Software Compensation Analysis

2023 Gartner's Magic Quadrant

2023 Software Report's Top 100 Software Companies

2023 BuiltIn Best Places to Work

2022 Frost & Sullivan Technology Innovation Leader Award

2022 PeerSpot Silver Peer Award in Software Composition Analysis

2022 Tech Ascension Best DevOps Security Solution Award

2022 NVCT Cyber Company of the Year

Company Wellness Week - We shut down company operations for a week to enable all employees to spend time pursuing personal growth and enjoying much needed and deserved rest.

Diversity & Inclusion Working Groups

Parental Leave Policy

Paid Volunteer Time Off (VTO)

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At Sonatype, we value diversity and inclusivity. We offer perks such as parental leave, diversity and inclusion working groups, and flexible working practices to allow our employees to show up as their whole selves. We are an equal-opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you have a disability or special need that requires accommodation, please do not hesitate to let us know.