Partner Success Manager

Are you an experienced client partner or digital account manager looking to make an impact in a start-up environment? Speak4 is looking for an organized, personable, and solutions-oriented Partner Success Manager to join our growing team.

Speak4 is a technology start-up that makes it simple for organizations to empower their supporters to speak up for causes they believe in via an innovative, frictionless digital advocacy platform. Speak4 was created by a team of experienced marketers, skilled technologists, and award-winning digital strategists who wanted a better tool to help organizations mobilize grassroots support online.

The ideal Partner Success Manager has experience in digital marketing, advocacy, or client services and enjoys helping partners get the most out of their technology. You’ll serve as a trusted resource for partners, providing strategic recommendations, troubleshooting issues, and ensuring they have the tools and support needed to run successful advocacy campaigns.

This role offers the opportunity for a hybrid on-site schedule or remote work.

• Developing engagement strategies that help partners effectively use Speak4 and maximize the impact of their advocacy programs.
• Managing partner support requests, including campaign implementation, platform questions, troubleshooting, and reporting.
• Creating product updates, implementation guides, and other resources to help partners utilize new platform capabilities.
• Partnering with Sales to onboard new partners and ensure seamless campaign setup and implementation.
• Collaborating with Marketing to develop and improve product, onboarding, and implementation materials based on partner needs.
• Serving as an internal advocate for partners by identifying recurring needs, communicating feedback, and helping improve the overall partner experience.
• Supporting additional team priorities as needed in a collaborative, start-up environment.

• Are a calm and resourceful problem solver who can quickly troubleshoot issues and identify practical solutions.
• Enjoy supporting clients and building strong, long-term relationships.
• Communicate clearly and professionally with a wide range of stakeholders, from technical teams and data analysts to senior executives.
• Can translate detailed or technical information into clear, actionable recommendations.
• Are a self-starter who looks for opportunities to improve processes and work more efficiently.
• Are comfortable managing multiple priorities in a fast-paced environment.
• Value collaboration and are comfortable giving and receiving direct feedback.

• At least two years of experience in a customer success, client services, customer support, or similar partner-facing role.
• At least one year of experience in digital marketing, politics, advocacy, public affairs, or a related field.
• Strong computer literacy and experience with Microsoft and Google products.
• Familiarity with HubSpot or a comparable CRM, Asana or a similar project management platform, and Slack.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Excellent written and verbal communication skills and a collaborative, team-oriented approach.