German Customer Support Specialist | Healthcare Industry - Athens

We are currently looking for German-speaking Customer Support Specialists to join a new healthcare project supporting customers across the DACH market.

The project will initially focus mainly on back-office processing and order entry, with a planned progression into customer support calls at a later stage. You will communicate with patients and healthcare professionals regarding healthcare products, including wound-care products.

This is an exciting opportunity to join a new project from its launch and become part of a structured, international team in Athens.

Your Responsibilities

• Process and enter customer orders accurately and efficiently
• Handle back-office administrative tasks related to customer and healthcare product requests
• Communicate professionally with patients and healthcare professionals
• Provide clear and empathetic support regarding healthcare products and related queries
• Handle customer interactions in German, both written and spoken
• Follow established processes, procedures and quality standards
• Maintain a high level of accuracy when handling customer and order information
• Progress into telephone-based customer support as the project develops
• Work effectively within a structured, process-driven team environment

• Strong professional fluency in German – both written and spoken
• Ability to communicate in German confidently, clearly and naturally
• Comfortable communicating with patients and healthcare professionals
• Strong communication and interpersonal skills
• Empathy, patience and a customer-focused approach
• Excellent attention to detail and accuracy
• Good organizational and order-processing skills
• Previous customer service or contact center experience
• Ability to work effectively in a team and follow structured processes
• Basic English or Greek for internal communication is sufficient
• Previous experience in the healthcare sector is considered a plus.

Working Hours

• Monday to Friday
• Working window: 09:00–19:00 Greek time
• Candidates should be comfortable with potential future adjustments to working hours based on business requirements.

Training

• 4 weeks of paid, on-site training
• Training will be provided in German by the client
• Followed by approximately 2 weeks of nesting
• Training and nesting structures may be subject to adjustment as the project is finalized.