Dutch Customer Care Agent | E-commerce

On behalf of our client, a leading e-commerce platform offering a wide range of products in categories such as music, film, electronics, toys, jewelry, watches, baby products, gardening, and DIY, we are looking for a talented Dutch Customer Care Agent to join their dynamic team.

As a Dutch Customer Care Agent, you will be the primary point of contact for our client’s Dutch-speaking customers, providing support and assistance via email, chat, and phone. Your goal will be to ensure customer satisfaction by handling inquiries, resolving issues, and maintaining a positive brand image.

• →Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
• →Provide accurate information about our products, services, and policies.
• →Resolve customer complaints and issues efficiently, escalating to the appropriate team when necessary.
• →Process orders, returns, and exchanges according to company guidelines.
• →Maintain accurate customer records and handle sensitive data with confidentiality.

• Native or fluent in Dutch.
• Proficient in English.
• Previous experience in customer service is a plus.
• Strong problem-solving skills.
• High level of empathy, patience, and a customer-first attitude.
• Flexibility to work shifts, including evenings & weekends.