German Social Media Customer Associate - Athens

Do you want to start a career in Customer Support for Social Media?

Are you a fluent German speaker? 

We are looking for German Social Media Customer Associates to start a promising career in Customer Service.

Pack your bags for Athens and kick-start your career!

What you will do:

• →Analyze issues of business customers, partners, clients or internal stakeholders and find the best ways to resolve them
• →Address issues via chat, email or phone channels, following operating procedures
• →Close customer inquiries regarding online marketing products, troubleshoot issues per process specifications, assist users in recovering account information and assist in payment-related issues
• →Adapt existing processes to craft alternate solutions, or escalate critical or more complex queries to the next level for resolution

• Native/Fluent in German
• Good command of English (B1-B2 level)
• Tech-savvy and curious about new technologies mentality
• Excellent Verbal & written communication skills
• Ability to organize and follow up multiple tasks with accuracy and timeliness