German Technical Support Specialist - Lisbon

As a Technical Support Specialist, you will be the first point of contact for clients experiencing technical issues. Your role combines problem-solving, customer service, and technical knowledge to ensure fast and effective resolutions. This is ideal for someone who enjoys helping people while working with technology.

• →Respond to customer inquiries and provide technical assistance via phone, email, or chat.
• →Troubleshoot software, hardware, and system issues efficiently.
• →Escalate complex problems to higher-level technical teams when necessary.
• →Document customer interactions and solutions in internal systems.
• →Provide feedback to internal teams on recurring issues and potential improvements.

Ensure adherence to company policies and client requirements. 

• Previous experience in technical support roles will be considered a plus
• Strong problem-solving and analytical skills
• Excellent communication skills in German (mandatory) and English.
• Basic understanding of common software, hardware, and network systems.
• Ability to work in a team and manage multiple tasks effectively.
• Availability to work on-site in Lisbon initially, then move to hybrid model.