Hebrew Social Media Customer Delight - Lisbon

Are you a native Hebrew speaker looking for a job as a Customer Delight Representative for Social Media?

Become a member of our ambitious and motivated support team. Ensure customer satisfaction by representing one of the world’s most recognizable companies and supporting their business.

• →Provide support to high-level clients, helping them grow across multiple channels – chat, email, and phone
• →Support and expand the self-serve advertising base for clients in the online and digital advertising domain
• →As a Customer Delight for Social Media, you’ll provide pre and post-sales support for all self-service products
• →Provide product and tool support to enhance clients’ experience
• →Identify and solve technical bugs and add delivery issues
• →Resolve customer issues in a timely manner and pro-actively communicate with clients on progress
• →Pro-actively identify areas where clients can improve the usage of our solutions
• →Provide vital product insights and feedback from our customers to engineering

• Native level of written and verbal communication skills in Hebrew
• Good knowledge of English (B2 level) is required
• Computer skills (mandatory basic skills and preferential advanced skills, like coding)
• Good analytical skills and logical thinking
• As a Customer Delight for Social Media, you’ll need excellent communication skills: verbal, written and listening
• Proactive and quick learner
• Able to adapt to continuously evolving needs to help clients grow their business on the advertising platform
• Ability to multitask and work under pressure
• Availability Monday to Sunday, including rotating weekends