Italian Customer Technical Advisor & Inbound Sales - Lisbon

As a Customer Technical Advisor & Inbound Sales Agent, you will be responsible for the tasks below

• →Take incoming user requests (via telephone, email, chat...), log call details into case management systems, and provide response and resolution within SLA to customers
• →Aim for the highest Customer Satisfaction Survey scores, actively updating customers with status and resolution progress reports. Their happiness is our happiness
• →Delivery of high-caliber Customer Service on post-sales requests (delivery, warranties, refunds
• →Inbound sales support and product selling to increase revenue while ensuring the highest level of customer satisfaction.
• →Achieve sales goals set up every quarter while providing an excellent customer experience
• →Logging and following up on orders or requests
• →Capturing all required data elements in CRM as required by clients, policies, and products

To become a Customer Technical Advisor & Inbound Sales Agent, you need to meet the requirements below:

• Have a native level of Italian (oral and written) and proficiency in English
• Have excellent communication skills coupled with empathy and team spirit
• Have the ability to adapt to unplanned situations in a methodical and organized way
• Strong customer service-oriented skills