Italian Support Specialist for Social Media Platform - Athens

Are you a fluent Italian speaker? We are looking for Italian-speaking Social Media Customer Associates to start a promising career in Customer Service.

Pack your bags for Athens and kick-start your career.

• →Analyze issues of business customers, partners, clients, or internal stakeholders and find the best ways to resolve them
• →Address issues via chat, email, or phone channels, following operating procedures
• →Close customer inquiries regarding online marketing products, troubleshoot issues per process specifications, assist users in recovering account information, and assist in payment-related issues
• →Adapt existing processes to craft alternate solutions, or escalate critical or more complex queries to the next level for resolution

• Native / near-native level of Italian
• B2-C1 level in English
• Tech-savvy and curious about new technologies mentality
• Excellent Verbal & written communication skills
• Ability to organize and follow-up multiple tasks with accuracy and timeliness
• Flexibility to work night shifts/ weekend shifts
• Previous Customer Service experience is an advantage