Slovenian Customer Search Engine Consultant - Athens

On behalf of our client, we are currently looking for an Athens-based Slovenian speaking Customer Support Search Engine Consultant to work for the largest Search Engine worldwide and take his/her career to the next level.

You will use your excellent communication skills and tech savviness & you will be part of a dynamic and multicultural team.

On your day-to-day you will:

• Be in contact with customers via multiple channels of communication
• Troubleshoot technical issues using your problem-solving skills
• Track and follow cases to ensure they closed in an efficient and timely manner
• Provide and maintain strong & professional relationships with all partners
• Ensure that key stakeholders are up to date on the resolution status of their issue
• Log the cases on internal systems, while getting up to date with client’s products & services.

• Fluency in Slovenian (spoken & written)
• Very good communication skills in English
• Exceptional communication skills, soft skills, as well as problem-solving skills
• Good knowledge of operating systems & Google products
• Computer and mobile devices knowledge/tech savviness
• Empathy and a passion for customer service, solid team and collaboration skills, work independently with limited supervision
• Ability to adapt and flex style according to customer personality, culture, and profile
• Help-desk or system admin experience will be considered as an advantage