Slovenian Customer Support Representative

Are you a fluent Slovenian speaker looking for a dynamic role in customer support?

• Work from Home in Slovenia with occasional visits to the office in Ljubljana
• Onsite at the Project’s premises in Ljubljana

• →Build and maintain strong customer relationships through outbound and inbound communication (voice, email, social media, and video calls).
• → Assist customers with troubleshooting, ordering, and product usage queries.
• →Provide accurate and timely after-call notes in English using CRM systems.
• →Actively promote company products and services through upselling and cross-selling to drive customer satisfaction and retention.
• →Address and resolve customer concerns with speed and professionalism.
• →Leverage data insights to proactively engage customers, improving outcomes and success rates.
• →Collaborate with internal teams to advocate for the customer and enhance service quality.

• Native proficiency in Slovenian
• Advanced (B2) level in English (oral and written)
• Excellent communication and presentation skills
• Strong problem-solving abilities and experience managing customer expectations
• Experience in de-escalating scenarios and ensuring positive outcomes
• Team-oriented with a proactive attitude

• Work from home 
• Competitive salary package
• Monthly performance bonuses
• Comprehensive training by certified instructors
• Multicultural work environment