Spanish Customer Service Representative - Athens

On behalf of our client, we are looking for the next Spanish speaker Customer Service Representative to join their team in their offices in Athens. Are you a problem-solver with good communication skills?

If yes, then this job opportunity might be for you!

As a Spanish Customer Service Representative you will:

• Identify and assess customers’ needs
• Provide accurate, valid and complete information by using the right methods and tools
• Meet personal/customer service team targets
• Keep records of customer interactions, comments and complaints
• Communicate promptly, professionally and effectively with customers, utilizing all communication methods – including email, phone and webchat
• Ensure that incidents are resolved in a timely manner to meet defined departmental service level targets
• Enhance customer experience by gathering customer feedback and share with the Product teams

• Fluency in Spanish and English (verbal and written) is a must- have
• Fluency in Greek is nice-to- have
• Experience as a Customer Service Representative or similar CS role is appreciated
• Familiarity with the gaming industry is a plus
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, prioritize, and prioritize work
• Computer literacy
• Flexibility to work on shift rotation