Swedish Customer Support Agent - Qormi

Malta·QormiFull-timemid

OtherCustomer Support Agent

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Quick Summary

Key Responsibilities

Supporting users and answer their questions via email. Participating in regular training sessions to learn and maintain expert knowledge of publication rules,

Technical Tools

OtherCustomer Support Agent

Responsibilities

~1 min read

→Supporting users and answer their questions via email.
→Participating in regular training sessions to learn and maintain expert knowledge of publication rules, market trends and moderation best practices.
→Collaborating with your team members.
→Providing feedback to managers on trends, common end-user mistakes and questions. You are our eyes and ears and you know the users the best!
→Giving input on improvements of publication rules to improve user experiences.
→Manage complaints and disputes between buyers and sellers, ensuring adherence to company policies and guidelines.
→Facilitate returns, price adjustments, and claims for damaged or lost packages, utilizing internal systems and communication channels effectively.
→Process payments and refunds accurately and efficiently, resolving any issues or discrepancies promptly.
→Liaise with external partners to address support queries and ensure smooth transaction processes.
→Actively monitor and respond to instances of fraud or policy violations, taking appropriate actions in accordance with established protocols.

Requirements

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Fluent in Swedish and have good knowledge of English.
Flexible and able to make quick decisions in a dynamic environment.
Conscientious and reliable – commitment is one of the core values!
Eagle-eyed with great attention to details.
Caring about people – you will be working with securing the online safety our customers and their users.
Ideally interested in marketplaces, shared economy and new technology.

What We Offer

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✓An opportunity to make a positive impact on the digital world, by making the internet a safer place.

✓A stimulating and rewarding job in a fast-moving, innovative and international tech-company.

✓Career opportunities within a management or expert field.

✓Ability to work from home in Malta and the office in Qormi.

✓Additional vacation days.

✓Free fruit, tea and coffee if you prefer working in the office.

✓Free day transport to the office from certain areas within Malta.

✓Team performance bonus and working from home allowance,

✓Corporate discounts for gym memberships, shops and taxi's.

✓Private Health Insurance, eye care tests, health and well-being professional support.

✓Comprehensive training and constant feedback.

✓Fun events, great colleagues and a fresh, playful workplace with a variety of cultures.\

✓Relocation package: Flight cost reimbursement of up to €200, after the employee has passed their 6 month probationary period, the flight receipt will need to be provided at the start of their Employment. 5 days of accommodation in a hotel, which can be extended further upon authorization for up to 3 weeks if the employee can’t find an accommodation within the first 5 days. If the employee resigns during the probationary period, the hotel costs will be deducted from their final salary.