Bookings Administrator

Bookings Administrator | Full Time | Permanent | Claremont Hospital | Sheffield | Competitive Salary plus Excellent Benefits

Spire Claremont Hospital is looking for an experienced and customer-focused Bookings Administrator to join our team on a permanent basis.

This is an excellent opportunity for an organised administrator who enjoys working in a busy healthcare environment, delivering outstanding service to patients, visitors and colleagues while supporting the smooth day-to-day running of the hospital.

Spire Claremont Hospital has provided first-class independent healthcare at the heart of the South Yorkshire community since 1953. Our hospital is situated among beautifully landscaped grounds in Crosspool, Sheffield and it is situated 3 miles (about 20 minutes) to the southwest of Sheffield city centre.

Claremont Hospital has 42 beds, three laminar flow theatres with a fourth minor ops theatre, 13 consulting rooms, JAG accredited Endoscopy suite, a static MRI and CT scanner, and plain and digital X-ray. The hospital provides surgery and outpatients with diagnostic imaging services

Duties and Responsibilities

• As a Bookings Administrator, you will play a key role in ensuring a seamless patient journey by coordinating appointments and admissions efficiently and accurately. Your responsibilities will include:
• Booking outpatient appointments and inpatient admissions, including cancellations, amendments, and rescheduling.
• Registering patients on SAP and maintaining accurate patient records.
• Processing bookings and sending relevant correspondence in a timely manner.
• Communicating professionally with patients and their relatives regarding appointments and admissions.
• Liaising daily with consultants and their secretaries to coordinate patient bookings.
• Managing patient referrals from GP surgeries and processing incoming correspondence.
• Responding promptly to enquiries via telephone and email.
• Working closely with outpatient teams and other departments to coordinate clinic schedules and room bookings.
• Maintaining accurate documentation and ensuring data quality at all times.
• Supporting the wider administration team with additional duties as required.

Who We're Looking For

Essential

• 5 GCSEs (Grade A-C/Level 4-9) or equivalent.
• Previous experience in a customer-facing role.
• Strong organisational and administrative skills.
• Experience working independently and using initiative.
• Ability to prioritise workloads and work to deadlines.
• Strong communication and teamwork skills.
• Confident using IT systems and handling accurate data entry.

Desirable

• Further education qualifications (A-Level or equivalent).
• Business Administration qualification (NVQ or equivalent).
• Previous experience in a healthcare booking, scheduling, or appointments role.
• Experience working within a hospital or healthcare environment.

Benefits

• 35 days annual leave including bank holidays
• Private medical insurance
• Contributory pension scheme
• Life assurance
• Health assessments
• Employee Assistance Programme
• Sharesave scheme
• Free DBS
• Access to our 'Spire for You' rewards platform with discounts and cashback from over 1,000 retailers

Our Values

We are extremely proud of our heritage in private healthcare and of our values as an organisation:

Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.

We commit to our employee’s well-being through work life balance, on-going development, support and reward.

“Spire Healthcare is a leading independent healthcare group in the United Kingdom, running 38 hospitals and over 50 clinics across England, Wales and Scotland. It provides diagnostics, inpatient, day case and outpatient care, operates a network of private GPs and provides workplace health services to over 800 corporate clients. It also delivers a range of private and NHS mental health, musculoskeletal and dermatological services.”

For us, it's more than just treating patients; it's about looking after people.

If we have received sufficient applications, this date may be brought forward so please submit your application as soon as possible.