General Manager- Williamsburg Wharf Glice Rink

LOCATION: Brooklyn, NY

Williamsburg Wharf Glice Rink is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Brooklyn, NY. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.

Williamsburg Wharf Glice Rink is managed by Sports Facilities Management LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

The General Manager is responsible for the delivery of exceptional guest experiences and the operating performance of Sports Facilities Management, LLC. The objectives for this position include:

• Creating a culture of accountability which supports the organizational values
• Meeting or exceeding client expectations for concierge-style service
• Facilitating interdepartmental collaboration
• Employee retention and staff development
• Ensuring compliance with employee and operating policies
• Implementation of major business initiatives

• →Analyze operations to evaluate performance of the company and its team members in order to meet objectives, and to determine areas of potential cost reduction, program improvement, or policy change
• →Confer with ownership, Sports Facilities Management advisors & support team, and team members to discuss issues, coordinate activities, and resolve problems
• →Coordinate recordkeeping systems, and other administrative control processes
• →Direct and coordinate an organization's financial and budget activities in order to fund operations, maximize investments, and increase efficiency
• →Direct human resources activities, including the approval of human resource plans and activities
• →Direct, plan, and implement policies, objectives, and activities of organizations or businesses in order to ensure continuing operations, maximize returns on investments, and increase productivity
• →Implement corrective action plans to solve organizational or departmental problems
• →Prepare and present reports concerning activities, expenses, budgets, government statutes and rulings, and other items affecting businesses or program services
• →Represent the organization and promote its objectives at official functions
• →Serve as liaisons between organizations, shareholders, and outside organizations
• →Direct and give strategic direction to all team members
• →Continually research new technologies to increase efficiency within the business
• →Schedule and monitor continued training seminar for team members on various operational, safety, and legal responsibilities
• →Any additional duties assigned by the VP of Venue Management

• Proven management and leadership experience in the food and beverage, recreational, and entertainment industry
• Operational knowledge of F&B, entertainment, and sport clubs as well as parties, corporate events, and teambuilding preferred.
• Prior experience in contracting or overseeing others who have sold corporate sponsorships, birthday parties, corporate parties, tournaments, leagues, camps, fitness programming, and other related services preferred
• Prior experience managing marketing programs preferred
• Operational knowledge of risk management
• Skilled at identifying and creating opportunities to deliver revenue goals
• Sports programming and sports event operations expertise required
• Bachelor's degree in business management, sports management, marketing, hospitality, related field, or equivalent experience preferred

• Ability to travel to national events and regionally by car
• Must be able to lift 40 pounds waist high
• Will be required to conduct venue tours
• Work will be performed indoors and outdoors in an ice arena environment, which includes cold temperatures, weather conditions and varying noise levels for extended periods of time