Operations Excellence Specialist

Indonesia·South Jakartamid

Business Analysis & ProcessOperational Excellence Specialist

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Quick Summary

Overview

Join our internal Operations team at Staffinc and seize the opportunity to contribute and grow within our dynamic environment! About Staffinc Staffinc is Indonesia’s leading digital staffing platform, providing end-to-end workforce solutions: Staffing: From recruitment to payroll management.

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Business Analysis & ProcessOperational Excellence Specialist

Join our internal Operations team at Staffinc and seize the opportunity to contribute and grow within our dynamic environment!

About Staffinc

Staffinc is Indonesia’s leading digital staffing platform, providing end-to-end workforce solutions:

Staffing: From recruitment to payroll management.
HR System: Simplified hiring, payroll, and benefits.
Procurement & Rental: Essential tools and equipment for workers.

Since 2018, Staffinc has empowered 1.7 million+ workers in 350+ cities, combining people and technology for real impact.

Job Descriptions:

1. Governance & Standardization

Develop, maintain, and update operational documents (SOPs, policies, work instructions).
Ensure operational processes comply with both internal standards and external standards (e.g., ISO 9001, ISO 27001).
Support internal and external audit activities, including follow-up on audit findings (Corrective & Preventive Actions).
Deliver training, awareness, and communication on policies and standards.

2. Control & Risk Mitigation

Monitor compliance of BUs with company policies and procedures.
Identify gaps or risks within operational processes.
Provide recommendations to improve process quality and compliance.

3. Operations Excellence Contribution

Participate in cross-BU improvement projects (process optimization, cost efficiency, digitalization).
Support the development, monitoring, and evaluation of operational KPIs.
Assist with benchmarking best practices across BUs.

4. Documentation & Reporting

Manage the repository of company policies and operational procedures.
Prepare reports on audits, compliance monitoring, and process improvement initiatives for management.

Job Requirements:

Bachelor’s degree, preferably in Industrial Engineering, Management, related fields.
2 - 4 years of experience in operations, governance, audit, ISO, quality management, or process improvement.
Experience in handle ISO related Process
Certification (advantage): ISO 9001 Lead Auditor, ISO 27001 ISMS, Lean Six Sigma, or other related certifications.
Strong understanding of ISO standards (9001, 27001) and audit practices.
Proficient in drafting and managing documents (SOPs, policies, audit reports).
Analytical and problem-solving skills to identify process gaps and solutions.
Detail-oriented, systematic, and accurate.
Strong collaboration skills to work across teams.
Proficiency in English for documentation and communication.

Behavioral Competencies:

Ownership: capable of managing end-to-end governance, audit, and improvement processes.
Adaptability: flexible to rotate into KPI monitoring, improvement projects, or governance as needed.
Communication: able to clearly communicate findings and recommendations to stakeholders.
Continuous Improvement Mindset: consistently seeks opportunities to make processes more effective and efficient.