Tools & Automation Engineer – Desk Side Services (ID: 3812)

As a Tools & Automation Engineer – Desk Side Services, you will: Develop, maintain, and enhance automation tools to improve operational efficiency across IT support and asset management functions. Manage and support asset management processes, ensuring compliance with organizational standards, governance policies, and ITIL practices. Resolve incidents and service requests within defined SLA targets while ensuring high customer satisfaction. Perform root cause analysis for recurring technical issues and implement long-term corrective actions. Maintain and update knowledge repositories, operational documentation, and support procedures. Collaborate with support teams, analysts, and stakeholders to streamline service delivery and improve operational processes. Support ongoing projects, automation initiatives, and continuous service improvement programs. Participate in on-call support activities and assist with critical incident management when required. What You Bring to the Table: 3+ years of experience in IT Support, Desk Side Services, Asset Management, IT Operations, or Automation Engineering. Strong knowledge of IT Asset Management processes, tools, and lifecycle management. Experience working with ticketing systems and incident management platforms. Good understanding of ITIL-based service management processes. Hands-on experience troubleshooting hardware, software, and operational issues in enterprise environments. Strong analytical and problem-solving capabilities with a focus on process improvement. Excellent communication and stakeholder management skills. Experience creating and maintaining technical documentation, knowledge articles, and operational procedures. ITIL Foundation Certification and Asset Management certifications are advantageous. You Should Possess the Ability to: Analyze operational challenges and identify automation opportunities. Independently manage incidents, service requests, and escalations within SLA commitments. Conduct effective root cause analysis and implement preventive measures. Utilize asset management tools to track, manage, and report on IT assets. Train and mentor support personnel on tools, processes, and best practices. Work effectively in a fast-paced support environment while maintaining service quality. Collaborate across technical and business teams to deliver operational excellence. Balance multiple priorities while maintaining high levels of customer satisfaction. What We Bring to the Table: Opportunity to work within a large-scale global IT environment supporting enterprise operations. Exposure to automation initiatives, IT service management practices, and operational transformation programs. Collaborative and knowledge-driven work culture focused on continuous improvement. Opportunities to develop expertise in asset management, automation, and service operations. Access to learning, certification, and professional development opportunities. A dynamic environment that values innovation, operational excellence, and customer-centric service delivery. Let’s Connect Want to discuss this opportunity in more detail? Feel free to reach out. Recruiter: Giftson Paul Davidson Phone: +31 20 369 0609 ; Extn : 146 E-mail: giftson.p@stafide.nl LinkedIn: https://www.linkedin.com/in/giftsonpauldavidson/