Client Services Specialist - Liberty Hill

 The Client Services Specialist plays a key role in ensuring children and families receive high-quality customer service and timely access to STARRY programs and services. This position supports clients throughout the enrollment and service process, provides direct support to children and families, and helps connect families with appropriate resources. The role also supports community partnerships and outreach, data entry and client record accuracy, and front-office operations to promote an efficient, welcoming, and responsive experience for clients and community partners.

• →Education: Bachelor’s degree preferred; relevant education and/or experience in human services, social services, behavioral health, customer service, or a related field considered.

• →Experience working with children, families, and/or individuals in human services or community-based settings preferred.
• →Strong customer service and interpersonal skills, with the ability to communicate professionally and compassionately with clients, staff, leadership, and community partners.

• →Strong written, verbal, electronic, and professional communication skills.

• →Excellent organizational, time-management, and attention-to-detail skills, with the ability to manage multiple priorities in a fast-paced environment.

• →Ability to maintain accurate client records, review documentation for completeness, and support data entry and quality assurance activities.

• →Proficiency with Microsoft Office, including Excel, and the ability to learn and effectively utilize electronic health records and other database systems.

• →Strong problem-solving skills with the ability to exercise sound judgment, adapt to changing needs, and identify creative solutions.

• →Ability to respond appropriately and professionally to challenging or crisis situations.

• →Ability to work independently while contributing effectively within a collaborative, team-oriented environment.

• →Ability to build positive relationships with community partners and develop knowledge of community resources and referral options.

• →Demonstrated commitment to confidentiality, ethical practice, professional boundaries, and culturally responsive service delivery.

• →Reliable transportation and ability to travel as needed.

• →Ability to meet all applicable background check, contractual, and organizational requirements.