Patient Administrator- Somerset West-Stellenbosch

The Medical Receptionist serves as the first point of contact for patients, visitors, and healthcare professionals in a medical facility. This pivotal role combines exceptional customer service skills with administrative competence to create a welcoming and organised environment. The Medical Receptionist is responsible for managing appointments, handling patient inquiries, maintaining accurate records, and supporting the smooth functioning of the front desk operations.

• →Grade 12 or equivalent NQF level 4 qualification.
• →A National Diploma or Relevant NQF 6 qualification in Administration will be advantageous.
• →A minimum of 2-4 years Hospital/Healthcare industry experience.
• →Billing background would be beneficial.
• →Basic working knowledge of ICD and CPT coding
• →Knowledge of Medical Aid rules, limits and processes
• →Proven track record and dedication to quality and superior customer service.
• →Knowledge of Alternative Re-imbursement tariffs essential.
• →Strong systems knowledge and proficiency in business processes, compliance and governance.
• →Relevant computer proficiency (Microsoft Office).
• →Good command of English and Afrikaans, written and oral.
• →Additional language skills would be advantageous.
• →Good verbal, written and interpersonal communication skills in English and Afrikaans.
• →Ability to work well under pressure and to maintain effectiveness during changing conditions.
• →Ability to work effectively and co-operatively with others by establishing and maintaining good working relationships co-workers, stakeholders, clients of the company.
• →Excellent planning, organising and control / up-skills are essential
• →Must be customer care oriented.
• →Must be able to use initiative to overcome day to day operational roadblocks e.g. systems down.
• →Attention to detail and accuracy.
• →High level of professionalism.
• →High level of Logical thinking.
• →Ability to meet deadlines.
• →Deadline driven.
• →Resilience.
• →Engaging diversity.
• →Influencing.
• →Drive & energy.
• →Excellence orientation.
• →Ethical behaviour and honesty.
• →In the event of any physical or psychological limitation that may impair the employee’s ability to perform the required job function, the employee must consult the employer for reasonable accommodation.
• →Professional flexibility in working hours while supporting daily business hours.
• →Will interact with internal and external stakeholders through several different means.
• →Candidate must be a non-smoker.
• →Must have own transport and not be dependant on public transport.
• →Must live in the surrounds of either Somerset West or Stellenbosch.