DUTIES AND RESPONSIBILITIES

Portfolio Growth & Product Performance Management
Own and manage the payday lending portfolio for salary customers, driving growth, profitability, customer adoption, utilization, and revenue. Develop and execute business plans, monitor portfolio performance, evaluate trends, and implement initiatives that improve product penetration and business outcomes.
Digital Lending Product & Customer Journey Ownership
Oversee the end-to-end digital payday loan proposition, ensuring seamless customer access, efficient loan processing, and an excellent customer experience. Lead product lifecycle management, enhancements, channel optimization, system improvements, and customer adoption initiatives to maintain a competitive and customer-centric offering.
Risk, Governance & Compliance Oversight
Ensure portfolio quality and responsible lending through effective credit controls, risk management, regulatory compliance, operational governance, and adherence to internal policies. Manage audit observations, control issues, exceptions, and remediation activities while maintaining strong governance documentation.
Stakeholder, Operations & Technology Management
Collaborate with key stakeholders across Digital Banking, IT, Operations, Risk, Credit, Compliance, Legal, Audit, Marketing, and Customer Experience teams to deliver business objectives. Oversee technology performance, operational processes, issue resolution, automation initiatives, and system enhancements that support efficiency and scalability.
Business Intelligence, Reporting & Team Leadership
Drive data-led decision-making through analytics, portfolio insights, market intelligence, and competitor benchmarking. Prepare management reports, support business planning and budgeting, identify growth opportunities, and supervise, coach, and develop team members to ensure effective execution of payday lending objectives.

    JOB REQUIREMENTS
Education
    Minimum Education: First Degree.
    Post graduate qualification in Business Administration and related certifications in Digital Product Management, Business & Data Analytics would be an advantage.

Experience
 Minimum experience – 5 years of general banking experience

Team Lead, Payday Lending

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