Business Operations & Account Coordinator

Luxembourgmid

OtherBusiness Operations

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Quick Summary

Key Responsibilities

Program Coordination Coordinate and monitor all ongoing client activities and projects. Organise meetings, workshops and follow-up actions with internal and external stakeholders. Track deliverables,

Technical Tools

OtherBusiness Operations

SRS Luxembourg (SRS), is a leading independent captive insurance management firm.

Our client is an innovative insurance and sustainability-related initiative developed and managed by SRS. The program involves coordination across multiple stakeholders, including clients, insurers, service providers, regulators, data specialists and internal teams.

To support the continued expansion of our client, we are seeking a highly organised and proactive Account Coordinator who will play a central role in managing and coordinating day-to-day activities across the program.

This is an excellent opportunity for an individual who enjoys working across multiple disciplines, combining project management, client servicing, operational improvement and business support responsibilities.

Responsibilities and Duties:

Program Coordination

Coordinate and monitor all ongoing client activities and projects.
Organise meetings, workshops and follow-up actions with internal and external stakeholders.
Track deliverables, deadlines and project milestones.
Ensure effective communication between all parties involved in the program.

Client & Stakeholder Management

Act as a primary point of contact for clients and partners on administrative and operational matters.
Prepare meeting materials, presentations and management reports.
Support relationship management activities and client communications.
Facilitate coordination between clients, insurers, brokers and service providers.

Process Review & Improvement

Review existing operational processes and identify opportunities for improvement.
Assist in the design and implementation of new procedures and controls.
Contribute to operational efficiency initiatives.
Support documentation of workflows, policies and operating procedures.

Business & Financial Support

Assist with budgeting, invoicing and financial monitoring activities.
Maintain and organise program documentation.
Support data collection, reporting and analysis.
Liaise with finance and accounting teams when required.

Technology & Automation

Identify opportunities to automate repetitive tasks and reporting processes.
Participate in digital transformation initiatives.
Work with technology providers and internal teams to improve operational tools and reporting capabilities.
Support the implementation of workflow and process automation solutions.

Attributes and Skills:

Strong project coordination and organisational skills.
Ability to manage multiple priorities simultaneously.
Good understanding of accounting and financial concepts.
Excellent analytical and problem-solving abilities.
Strong communication and stakeholder management skills.
Ability to work independently while coordinating with diverse teams.
Process-oriented mindset with a focus on continuous improvement.
Interest in technology, automation and operational efficiency.
Proficiency with Microsoft Office 365 tools, including Excel, Power BI and Teams.
Curious and eager to learn.
English, French.
Proactive and solution-oriented.
Ideal candidate will have experience in financial accounting in the insurance industry.
Detail-oriented while maintaining a broad business perspective.
Comfortable interacting with senior executives, clients and external partners.
Team player with excellent interpersonal skills.
Entrepreneurial mindset and willingness to contribute beyond a traditional job description.

What we offer

Opportunity to join a growing and innovative international program.
Exposure to a wide range of business, operational and strategic initiatives.
Flexible working arrangements.
Competitive compensation and benefits package.
A collaborative and entrepreneurial working environment within Strategic Risk Solutions.