Winter Rental/Retail Specialist

SMO Specialist will be outgoing, engaging, and positive as they create an exceptional personalized service for rental and retail guests.

• →Handle working in a high paced atmosphere while still offering exceptional customer service, positivity, efficiency, and accuracy.

• →Uphold all Forbes service standards with every guest interaction.

• →Share Sundance's story of land preservation and environmental commitment.

• →Perform basic point-of-sale transactions including cash, credit, gift cards and vouchers.

• →Be friendly, outgoing, and have a passion for creating significant experiences for our guests.

• →Listen to guest requests and input and implement when appropriate.

• →Commit and adhere to resort & department service standards.

• →Effectively cross sell within SMO to include upgrade in rentals and cross selling retail.

• →Cross sell other Sundance departments and activities.

• →Balance helping guests with projects given by managers to maintain shop efficiency.

• Accurately size and fit rental guests to appropriate ski, snowboard, or biking equipment while maintaining professionalism.

• Exhibit basic knowledge of differences in levels and types of skis, snowboards, and biking equipment.

• Ensure rental documents are signed and filled out completely 100% of the time.

• Ensure appropriate waivers are completed by guests 100% of the time.

• Use the guest's given information to accurately determine appropriate DIN setting for releasable bindings per manufacturer recommendations 100% of the time.

• Assist guests in determining needs for basic repairs and tunes.

• Maintain and organize the retail area ensuring retail displays are stocked and the area is free of clutter, dirt, dust, and debris.

• Assist leadership in developing creative retail displays that fit the SMO décor and ambiance.

• Apply basic knowledge of retail products to guide customers in their purchase to include pricing, sizing, fitness, and construction.

• Learn and know about the current products carried in the retail area, including technology, and be able to guide guests to the best product for them.

• Report on when any product becomes low or out of stock to leadership.

• Assist Manager and Asst. Manager in running quarterly inventory and ensure accurate counts.

• Ensure accurate inventory counts.

• Ensure back stock storage areas are clean and organized.

• Remain constantly attentive and engaged assisting guests, cleaning, stocking, and organizing the retail area.

• Learn and exhibit knowledge about the current retail products sold in the shop to explain and sell them to customers.

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Binding manufacturer certifications. Basic ski, snowboard, and bike maintenance certifications. All to be obtained during training.

• Must stand, walk, reach, stoop, kneel, and lift up to 25 lbs. (50 lbs. occasionally). Requires close and color vision. Standing for 4+ hours per shift is expected.

• Must be 18 years of age or older

Moderate noise level. Regular exposure to humidity and moving parts. Occasional exposure to heights, fumes, chemicals, and electrical risks.

This is a general description of this job. All employees of Sundance Mountain Resort will be required to perform any task that is asked of him/her within legal and ethical parameters and company policy.