(English C1) Customer Support Consultant (South Africa, remote)

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

• →Deliver outstanding customer support via calls, chats and emails;
• →Answer questions and help resolve customer issues, as well as keeping customers updated and ensure they receive timely responses;
• →Escalate complex issues to the appropriate internal team when needed;
• →Assist with basic UAT (User Acceptance Testing) activities when required;
• →Build strong and lasting customer relationships;
• →Keep up with evolving tools and technology;
• →Handle sensitive customer data with care and security;
• →Apply the latest and greatest customer happiness practices;
• →Maintain deep understanding of client solutions and meet KPI;
• →Communicate with developers and cross-functional specialists.

• Excellent English communication skills (C1 for both spoken and written);
• At least 6 months of experience in a customer support role;
• A customer-focused mindset and a genuine willingness to help others;
• Excellent communication skills, with the ability to communicate clearly, effectively, and professionally;
• The ability to manage multiple conversations and competing priorities while maintaining high-quality support;
• Excellent organizational and problem-solving skills, with strong attention to detail;
• Strong self-management skills, with the ability to work independently, organize tasks, and manage priorities effectively;
• Adaptability and the ability to thrive in a fast-paced, changing environment;
• A proactive, responsible, and solution-oriented attitude;
• Tech-savviness and the ability to test and troubleshoot basic technical issues;
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

• Experience with CRM systems.