(English C1) Technical Support Consultant, VPS & Trading (Remote)
Customer SuccessTechnical Support
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Quick Summary
Overview
Who are we? SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard,
Technical Tools
Customer SuccessTechnical Support
Responsibilities
~1 min read- →Deliver outstanding technical support via emails and chats;
- →Perform first-tier (T1) troubleshooting for customers’ Windows-based VPS environments used for trading;
- →Build strong and lasting customer relationships;
- →Keep up with evolving tools and technology;
- →Handle sensitive customer data with care and security;
- →Apply the latest and greatest customer happiness practices;
- →Maintain deep understanding of client solutions and meet KPI;
- →Communicate with developers and cross-functional specialists.
Requirements
~1 min read- Excellent English communication skills (at least C1 level);
- At least 6 months of experience in a technical support role;
- Hands-on experience with VPS setup and management;
- Trading experience;
- Strong understanding of Windows Server administration;
- Familiarity with trading platforms such as TradingView, TradeStation, and NinjaTrader;
- Strong analytical thinking and research skills;
- Positive, proactive and responsible attitude;
- Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).
Nice to Have
~1 min read- CRM systems expertise;
- Previous experience providing support via email and chat;
- Experience with other trading platforms, such as MetaTrader 4/5;
- Experience supporting customers of hosting, cloud, or trading-related products.
What We Offer
~2 min read✓Flexible schedule;
✓Opportunity to cooperate fully remotely;
✓Inclusive international environment;
✓Compensation in USD;
✓Rewards for referring friends;
✓Balance between project workload and personal time, but also – internal health policy;
✓Responsive leadership interested in your development and long-lasting cooperation;
✓Greenhouse conditions for self-development;
✓A culture built on trust, with no time-tracking requirements.
Location & Eligibility
Where is the job
Montevideo, Uruguay
Remote within one country
About this job
- Posted
- Today
Listing Details
- Posted
- November 5, 2026
- First seen
- November 5, 2026
- Last seen
- November 5, 2026
Posting Health
- Days active
- 0
- Repost count
- 0
- Trust Level
- 76%
- Scored at
- November 5, 2026
Signal breakdown
freshnesssource trustcontent trustemployer trust
SupportYourApp has become an industry leader for premium outsourced support services.
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