(Fluent English) Technical Support Consultant (VPN & Networking)

Colombia·BucaramangaRemoteContractmid

Customer SuccessTechnical Support

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Quick Summary

Key Responsibilities

Assist clients with setting up and troubleshooting secure private access solutions,

Requirements Summary

Solid knowledge of networking concepts, including IPsec tunnels, DNS, packet tracing, network ports, and firewall functionality; Understanding of network infrastructure, including VPNs, routing,

Technical Tools

Customer SuccessTechnical Support

Responsibilities

~1 min read

→Assist clients with setting up and troubleshooting secure private access solutions, ensuring proper access to internal resources;
→Help clients configure and troubleshoot multifactor authentication (MFA) for VPN and private access solutions;
→Analyze network traffic to identify potential bottlenecks and recommend performance improvements without compromising security;
→Advise on bandwidth allocation and prioritization for VPN users to ensure reliable and secure connections;
→Analyze log files to investigate technical issues and identify their root causes;
→Provide technical guidance and troubleshooting support across different operating systems;
→Collaborate with clients and technical teams to resolve issues and ensure a smooth user experience.

Requirements

~1 min read

Solid knowledge of networking concepts, including IPsec tunnels, DNS, packet tracing, network ports, and firewall functionality;
Understanding of network infrastructure, including VPNs, routing, split tunneling, and connector-based WireGuard tunnels;
Basic understanding of network protocols such as OpenVPN, IKEv2, and WireGuard;
Ability to read and analyze log files to troubleshoot technical issues;
Confidence in working with Windows, Linux, macOS, Android, and iOS;
Strong analytical thinking and research skills;
Positive, proactive, and responsible attitude;
Personal computer with at least 8 GB of RAM and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload).

Nice to Have

~1 min read

Experience with cloud platforms such as AWS or Microsoft Azure;
Understanding of Identity Providers (IdPs) and Single Sign-On (SSO) solutions, such as Google Workspace and Microsoft Entra ID (formerly Azure AD);
Customer-facing experience.