Strategic Customer Success Manager, Healthcare & Medical Devices

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Strategic Customer Success ManagerCustomer Success

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Overview

Syndigo gets great products chosen. Every choice in commerce, whether by a shopper, a search engine, a marketplace, or an AI assistant, is made on product data,

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Strategic Customer Success ManagerCustomer Success

Syndigo gets great products chosen. Every choice in commerce, whether by a shopper, a search engine, a marketplace, or an AI assistant, is made on product data, and our software makes that data complete and trusted and moves it across the industry's largest two-sided commerce network: 15,000+ brands and 3,500+ retailers. Companies like AutoZone, Colgate-Palmolive, Dole International, Unilever, and Walgreens trust Syndigo to get their products chosen. Learn more at www.syndigo.com.

At Syndigo, we enable brands and retailers to deliver better eCommerce experiences. We are the trusted source of accurate, enriched product content and data—powering confident buying decisions and better digital commerce outcomes, including in highly regulated industries such as healthcare and medical devices, where data accuracy and compliance are critical.

We value passion, ownership, and curiosity. The energy you bring will directly shape your success and the success of our customers.

As a Strategic Customer Success Manager, you will own the post-sale relationship for a portfolio of Syndigo’s largest and most strategic healthcare and medical device customers. You will act as a trusted advisor to executive stakeholders, driving measurable business outcomes, product adoption, retention, and expansion across complex, multi-threaded enterprise accounts.

You will manage a book of business of approximately 8-12 strategic enterprise customers focused on the healthcare and medical device space, fostering strong partnerships through a deep understanding of each customer’s business objectives, priorities, and challenges, including the regulatory and compliance requirements that shape their business.

You will play a role in improving our competitive advantage by developing, testing, and improving our workflows and product offerings. This will happen via participating in pilots, actively identifying improvements, and working with various internal teams to not only meet but exceed our customers’ expectations.

Responsibilities

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Requirements

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Syndigo, to process applications, holds onto data for a "reasonable time" after applications are submitted. This data is stored for Syndigo's internal use by HR/Recruiting Staff only. Verified requests for data deletion and exports will be completed upon request.

At Syndigo, we care about your privacy. As you go through our recruitment process, we are committed to being transparent about how we process your personal data. To learn more about how Syndigo processes your personal data, go to our Job Applicant Privacy Notice.