Seller Support Specialist (FTC)

Capetownmid

OtherSupport Specialist

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Quick Summary

Key Responsibilities

Address and escalate Marketplace seller & customer queries via tickets & phone calls. Engage with internal Takealot stakeholders to resolve Marketplace queries.

Requirements Summary

Senior Certificate or Higher. Minimum 3 years experience in a customer service role. Excel, SQL, and Zendesk experience (advantageous). Experience in an e-commerce, start-up,

Technical Tools

OtherSupport Specialist

takealot.com, a leading South African online retailer, is looking for a highly talented Seller Support Specialist - FTC to join our team in Cape Town.

We are a young, dynamic, hyper-growth company looking for smart, creative, hard-working people with integrity to join us. We offer a market-related, Total Remuneration Package a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.

Responsibilities

~1 min read

→Address and escalate Marketplace seller & customer queries via tickets & phone calls.
→Engage with internal Takealot stakeholders to resolve Marketplace queries.
→Assist with ad-hoc data capturing and admin tasks as required.
→Provide ideas to drive process & system improvement across Takealot Marketplace.

Customer Obsessed.
Pragmatic & Organised.
Strong prioritization and time management skills.
Excellent verbal and written communication skills.
Great interpersonal skills and strong team player.
Stakeholder management is a plus!

Thinks like an owner.
Solutions-oriented - you have a can-do attitude and high energy.
Curious, a love for problem-solving, learning and the ability to think on your feet.
Comfortable in a start-up environment – fast-paced, dynamic, with many uncertainties!
Analytical mindset. You can use data to inform decisions if required.

Requirements

~2 min read

Senior Certificate or Higher.
Minimum 3 years experience in a customer service role.
Excel, SQL, and Zendesk experience (advantageous).
Experience in an e-commerce, start-up, tech or platform environment (advantageous).

The Environment:

takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, and fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa.
We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
We are short on ego and high on output.
We are doers and not only thinkers, it's all in the execution after all.
We love what we do and what we are creating.

We seek to Employ an Extra Ordinary Mind who:

is respectful but forthright
is an expert at doing, who can not only design but also execute
is analytical, able to use data to make decisions
is competitive, self-directed and strives to be the BEST (GREAT requires a lot of work and does not only happen during business hours)
is passionate about the potential of e-commerce and delivering a world-class customer experience
is entrepreneurial, thrives under change, accepts it is a constant and always looks for solutions to do something better and faster
is business SMART. Able to think about problems from a business perspective using technical and product input;
is curious and challenges the status quo
is innovative and enjoys iteration
is collaborative
will be at the cutting edge of developing new concepts for takealot.com
thinks like an owner of the business
is SMART, has INTEGRITY and is HARD WORKING