Customer Success Manager (Hybrid)

Egypt·Cairomid

Customer Success ManagerCustomer

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Quick Summary

Key Responsibilities

Act as the main point of contact for clients. Support clients during onboarding, training, and solution adoption. Coordinate with internal technical teams on requirements & change requests. Follow up on client payments and approvals.

Requirements Summary

Bachelor’s degree in Computer Science, Information Systems, or related field. 3–5 years of experience in client-facing roles within tech or SaaS. Strong communication, presentation, and organizational skills.

Technical Tools

customer-successsaas

Key Responsibilities:

Act as the main point of contact for clients.
Support clients during onboarding, training, and solution adoption.
Coordinate with internal technical teams on requirements & change requests.
Follow up on client payments and approvals.
Maintain professional relationships with clients throughout their journey.
Participate in continuous improvement of our solutions and processes.

Requirements:

Bachelor’s degree in Computer Science, Information Systems, or related field.
3–5 years of experience in client-facing roles within tech or SaaS.
Strong communication, presentation, and organizational skills.
Expert knowledge in process design and mapping tools.
Good understanding of software development models, especially SaaS applications (preferably in service management or order management domains).
Hands-on experience in leading business requirements sessions & brainstorming meetings.
Knowledge of DevOps standards and processes is a plus.

Work Setup:

Hybrid (office located in Maadi, Cairo).
Monthly international travel for client meetings and engagements.
If you’re passionate about technology, client success, and want to grow with a fast-moving company, we’d love to hear from you!