Customer Success & Support

This is one of our client who is a fast-growing edutech regional startup.

• Provide 5-star customer service, including going extra miles for clients, so they can experience exceptional customer experience from us.
• Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them
• Co-ordinating the communication between clients & product team, work closely with product team in understanding clients' needs
• Work closely with technical team in resolving clients' technical issues
• Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them
• Review the customer journey, identifying how it’s supported, taking a consultative approach in helping clients overcome issues and achieve goals

• You are tech savvy, have good basic Excel & presentation skills.
• You are able to communicate in Mandarin and English (read & written).
• You have strong verbal and written communication skills, able to address clients' issues empathetically.
• You wish to grow your career in a supportive environment.
• You are comfortable working across multiple departments in a deadline-driven environment, and highly adaptive to changes.
• You are able to steer conversations towards positive outcomes with the use of positive language.
• You are an active team player, self-starter, and multitasker who can quickly adjust priorities.
• You are willing to improve yourself, while helping your leaders to improve by giving them constructive feedback.