Google Ads

3100mid

OtherExpert

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Quick Summary

Overview

Job Overview: We are looking for skilled Contact Centre Agents with knowledge of Google Ads to assist clients in managing and optimizing their advertising campaigns. You’ll provide technical support, campaign guidance, and customer service across phone, email, and chat channels.

Key Responsibilities

Respond to inquiries related to Google Ads account setup, billing, and campaign performance Troubleshoot ad disapprovals, keyword issues, and performance drops Guide customers on best practices to improve campaign results Help businesses understand…

Requirements Summary

Experience in customer support or contact centres (preferred) Basic understanding of Google Ads platform and digital marketing principles Google Ads certification is a plus Excellent communication and problem-solving skills Ability to multitask in a…

Technical Tools

customer-support

We are looking for skilled Contact Centre Agents with knowledge of Google Ads to assist clients in managing and optimizing their advertising campaigns. You’ll provide technical support, campaign guidance, and customer service across phone, email, and chat channels.

Responsibilities

~1 min read

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Respond to inquiries related to Google Ads account setup, billing, and campaign performance
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Troubleshoot ad disapprovals, keyword issues, and performance drops
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Guide customers on best practices to improve campaign results
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Help businesses understand tools like keyword planner, conversion tracking, and audience targeting
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Log all interactions accurately in CRM systems
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Meet KPIs such as resolution time, customer satisfaction, and first-contact resolution