Patient Relations Administrator

Our Commitment   

Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents & lived experiences. Embracing varying opinions and perspectives strengthens our core values which are: Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service.   

Who we are 

As one of the fastest-growing academic health centers in the nation, Texas A&M Health encompasses five colleges and numerous centers and institutes working together to improve health through transformative education, innovative research and team-based health care delivery. 

What we want

The Patient Relations Administrator, under general supervision, will help coordinate patient care. Through collaboration, communication and coordination, the Patient Relations Administrator will help ensure patient’s needs are addressed promptly. This includes scheduling appointments, processing referrals, calling patients, and answering patient calls. The Patient Relations Administrator handles Protected Health Information (PHI) as defined by HIPAA.

What you need to know

• →Contacts patients' insurance carriers to perform specialized verification of behavioral health benefits, copay structures, deductibles, and pre-authorization requirements prior to scheduled encounters.
• →Submits, tracks, and manages prior authorization (PA) requests for IBH referrals reviewed by the clinical team, documenting status updates directly in the EHR.
• →Serves as the primary point of contact for insurance inquiries and coverage clarifications related to integrated behavioral health services.

• Guides patients through fee-for-service financial agreements and ensures required informed consent documentation is fully explained and signed prior to the clinical encounter.
• Addresses patient questions, concerns, and payment discussions regarding behavioral health billing during warm handoffs or scheduled visits.
• Administers and inputs standardized pre-visit intake screening tools (e.g., PHQ-9, GAD-7) into the EHR ahead of clinician appointments.

• Schedules initial and follow-up IBH appointments upon assignment to behavioral health clinicians or resident/learner schedules.
• Coordinates scheduling workflows between primary care providers, IBH clinicians, and patients to support smooth warm handoffs and timely access to care.

• Tracks pending and completed IBH referrals within the EHR to ensure continuity of care between primary care teams and behavioral health services.
• Maintains effective communication across the patient’s multidisciplinary healthcare team (primary care providers, psychologists, social workers, and care managers).
• Collaborates with community programs and specialty mental health resources for external patient referrals as needed.

• Processes patient applications for sliding-scale fees, applicable to behavioral health services.
• Refers patients to local social support services and community assistance programs when financial barriers impact care.

• Monitors patient chart records to verify 100% compliance with signed consents, fee agreements, and required intake screeners prior to billing submission.
• Assists with gathering volume, time, and verification data to support departmental reporting, quality metrics, and audit readiness.
• Other duties as assigned

Qualifications

• Associates degree or equivalent combination of training and experience.
• Three years of relevant experience.
   

• Ability to multitask and work cooperatively with others.

Why Texas A&M University? 

We are a prestigious university with strong traditions, Core Values, and a community of caring and collaboration.  Amenities associated with a major university, such as sporting and cultural events, state-of-the-art recreation facilities, the Bush Library and Museum, and much more await you.  Experience all that a big city has to offer but with a reasonable cost-of-living and no long commutes.   

• Medical, prescription drug, dental, vision, life and AD&D, flexible spending accounts, and long-term disability insurance with Texas A&M contributing to employee health and basic life premiums  
• 12-15 days of annual paid holidays   
• Up to eight hours of paid sick leave and at least eight hours of paid vacation each month  
• Automatic enrollment in the Teacher Retirement System of Texas   
• Health and Wellness: Free exercise programs and release time  
• Professional Development: All employees have access to free LinkedIn Learning training, webinars, and limited financial support to attend conferences, workshops, and more   
• Educational release time and tuition assistance for completing a degree while a Texas A&M employee  
• Living Well, a program at Texas A&M that has been built by employees, for employees  

Instructions to Applicants: Applications received by Texas A&M University must either have all job application data entered, or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to prepopulate the online application.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.