Systems Administrator II

A Glimpse of the job:

The Systems Administrator II performs complex and specialized systems administration support functions, such as troubleshooting, analysis, research, de-bugging, and problem-solving.

• Administers Enterprise Storage Systems for file shares and block storage for virtualization.

• Administers Enterprise Backup and Recovery software and hardware.

• Install and maintain storage and backup appliances.

• Provide technical oversight of the storage and backup systems.  Including testing, monitoring, and design.

• Assists with routine audits of systems and software.

• Provides usage reports.

• Analyzes system logs and identifies potential issues with computer systems.
• Troubleshoot complex hardware and software issues, as well as configuration problems.
• Provides Tier II support and assists with Tier III support.
• Evaluates and follows through on issues and problems until resolved or escalated.
• Utilize, maintain and troubleshoot code-based automation.

• Consults with IT team members surrounding storage and backup.
• Reviews the accuracy of documentation of storage and backup support methods, procedures, and configuration. 

• Implements new technology deployments and system integration testing.
• Assists project leaders with developing work plans and time schedules for projects including outlining phases, identifying personnel, and computing equipment requirements. 

• Performs annual security assessments.
• Designs system security measures, data backup, and protection methods.
• Develops disaster recovery plans for servers.   

• Performs other duties as assigned. 

What you need to know

*Compensation is based on the analyses of the above qualifications during the recruitment process.

• Bachelor’s degree or equivalent combination of education and experience.
• Three years of systems administration experience.

• Experience with Enterprise Storage Systems.
• Experience with backup appliances and concepts.
• Familiarity with process automation e.g. GitHub, Terraform.
• General knowledge of systems administration and server fundamentals.
• Familiarity with virtualization.

• Ability to maintain the security and integrity of critical infrastructure, which may include communications systems, computer networks and systems, cybersecurity systems, electrical grid, hazardous waste treatment system or water treatment system.
• This role may require working outside of standard office hours, including evenings, weekends, and holidays, to support the demands of technology services and ensure the seamless operation of essential systems.
• This position is security sensitive.
• This position requires compliance with state and federal laws/codes and Texas A&M University System/TAMU policies, regulations, rules and procedures.
• All tasks and job responsibilities must be performed safely without injury to self or others in compliance with System and University safety requirements.
• This position allows alternate work location per TAMU guidelines.

Instructions to Applicants: Applications received by Texas A&M University must either have all job application data entered or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to pre-populate the online application.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.

• Ability to multitask and work cooperatively with others.
• Knowledge of word processing and spreadsheet applications.
• Knowledge of intermediate troubleshooting, client relations, formulating and contributing ideas, and the Information Technology Interface Library (ITIL).
• Excellent written communication, analytical, interpersonal, and organizational skills.