Customer Service/Operations Associate

Elmwood, Louisiana (This is not a remote position)

Born from a deep love of sport and an unrelenting pursuit of changing the activewear market, our family-founded company has always focused on better: better fabrics, better experiences, better relationships, and better manufacturing.

As tasc’s Customer Service Associate, you will need to be well organized, comfortable with learning web-based software systems such as Shopify, NetSuite and RepSpark, can multi-task and have proper phone etiquette. You will need to be able to troubleshoot and resolve any issues that arise to help our loyal customer base. You will have a seasoned and talented team working alongside you to assist in your success.

• →Manage incoming calls
• →Assist with the placement and processing of orders, refunds/exchanges
• →Approving B2B customer orders
• →Keeping customers and Sales representatives up to date on the status of their orders
• →Providing customer support via email
• →Online customer support
• →Invoicing of daily orders
• →Light warehouse/order processing on occasion
• →Other duties and responsibilities as assigned and directed

• Associates degree or higher. Relevant work experience to be considered as a substitute for degree
• Previous experience in customer service and/or B2B operations
• Self-motivated
• Professional and polite attitude
• Time management skills
• General computer skills

Location: 6140 Jefferson Hwy, Elmwood, LA 70123