Customer Service Representative (USRN Healthcare) - MOA Pasay

Philippines·PasayFull-timemid

Customer Support SpecialistCustomer

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Quick Summary

Key Responsibilities

Handle inbound and outbound calls, emails, or chats related to healthcare services Assist patients and members with benefit verification, claims status, billing inquiries,

Technical Tools

Customer Support SpecialistCustomer

We are seeking Customer Service Representatives for a growing USRN Healthcare account based in MOA Pasay, supporting patients, members, and healthcare providers.

Responsibilities

~1 min read

→Handle inbound and outbound calls, emails, or chats related to healthcare services
→Assist patients and members with benefit verification, claims status, billing inquiries, and coverage details
→Provide accurate information regarding healthcare plans, policies, and procedures
→Coordinate with healthcare providers, insurance companies, and internal departments
→Document interactions and maintain updated patient/member records in the system
→Address and resolve customer concerns in a timely and professional manner
→Escalate complex or clinical-related concerns to appropriate teams when necessary

Requirements

~1 min read

Must have at least 1 year in Clinical Disability Claims experience, preferably with Short Term/Long Term Disability

Preferably with hospital bedside experience, handling intensive care
Amenable to work on graveyard shift and shifting schedule
Willing to work fully onsite in MOA Pasay with the possibility of shifting to a hybrid work schedule